Business Model

The main source of revenues for NFON is the provision of cloud-based telecommunications services to corporate customers. Revenues are divided between recurring and non-recurring revenues.

NFON divides revenue into recurring and non-recurring revenue. Recurring revenue includes monthly fees for the cloud PBX, ongoing call charges and SDSL monthly fees (Symmetric Digital Subscriber Line is a DSL access technology for a public digital network) as well as premium solutions such as Neorecording and Ncontact. In contrast, non-recurring revenue is one-off revenue from the sale of hardware, set-up fees for the cloud PBX or set-up fees for SDSL.

Sales channels

Sales are conducted through five channels with a clear focus on indirect partner sales.