PBX Market - learn more about the market charakteristics

Market Character
Cloud PBX
Trends PBX Market
Numbers PBX Market
Potential PBX
Market countries

Market Characteristics

On-premise PBX

incorporates the traditional telephone system installed on site (hardware or software) that is operated by the owner.

Hosted PBX (private)

The IP-based telephone systems segment begins with hosted PBX, which is still owned by the user (private), but is no longer located on their own premises and can be serviced by a third party.

Cloud PBX (public)

Multi Instance/ Multi Tenant, Single Instance/ Multi Tenant

Cloud PBX (public)

Multi-Instance / Multi-tenant

A separate platform (instance) is created for each user (tenant).

Single-Instance / Multi-Tenant

Various users (tenants) use just one platform (instance).

Trends in the PBX market

A clear shift can be observed from traditional on-premise telephone systems to hosted/cloud telephone systems.

European PBX market

27 Mio. Cloud PBX seats*

131 Mio.On-premise and hosted PBX seats

46 Mio. Cloud PBX seats*

131 Mio.On-premise and hosted PBX seats

*Seats excluding Private Single-Instance

MZA: "The Global Telecommunications Market 2020"

75% of employees worldwide consider flexible working to be normal

54% of companies in Germany want to implement remote working

70% of large organisations use advanced collaboration and UC

84% of medium size companies use telephony to contact their customers

Proliferation of SaaS delivery models

Carriers are moving from ISDN to All IP

Studies used for market trends

Cavell Group: „Enterprise Insight Report DE 2019” Statista “Umfrage zur flexibilitaet im arbeitsleben in ausgewaehlten laendern weltweit” Blog perceptyx “Employees become more productive working from home” https://www.ifo.de/node/56686

Cloud PBX penetration

In comparison to the North American market, which is generally leading in terms of key technological trends, the European market still has great potential for development.

18.9%

44%

Continental Europe*

20202025

*The figure includes all economies covered by Cavell for Europe. These include Austria, Belgium, France, Germany, Italy, the Netherlands

29.8%

71.1%

United Kingdom

20202025

5-years CAGR 19.2%

9.8%

28.5%

Germany

20202025

5-years-CAGR 23.9%

Company profile

Key Investment Highlights

NFON AG: Dr. Klaus von Rottkay takes over as new Chief Executive Officer

Life at NFON

Unique opportunities

Market Characteristics

On-premise PBX

Hosted PBX (private)

Cloud PBX (public)

Cloud PBX (public)

Multi-Instance / Multi-tenant

Single-Instance / Multi-Tenant

European PBX market

Studies used for market trends