NFON AG launches service offensive and bundles know-how in new organizational structure

  • NFON AG adjusts its service structures to growing demand
  • Melanie Sollinger becomes Head of Consulting & Services

Munich, 28 May 2019 – NFON AG, the only pan-European cloud PBX provider, today announces the extension of its services. Three specialized core teams will build the departments Presales Consulting, Professional Services and Service Delivery and be responsible for the service offensive. Melanie Sollinger takes over as Head of Consulting & Services with immediate effect. Jan-Peter Koopmann, Chief Technology Officer, NFON AG: "Expansion and growth require constant adjustments for the benefits of users. Of course, this also applies to our services, regardless of whether they are carried out before commissioning or until the productive use of the NFON portfolio. Customer satisfaction has the highest priority."

Precise Classification

Highly specialized employees in new teams and departments ensure smooth and fast processes. Presales Consulting, formerly Technical Consultants, is responsible, for example, for presentations and workshops in bid phases, for managing tenders and also for supporting alpha tests. Professional Services is also dedicated to the expansion of existing solutions, the documentation and the transfer to regular operation as well as the control of service providers when outsourcing services. The third pillar is Service Delivery with, for example, escalation management, SLA definition and SLA monitoring, support for major customers, wholesale and white label partners and other tasks. "A precise classification of the service structure enables us within the NFON Group to achieve an even better communication flow, more intensive agreements and more effective consulting as well as focused support and solutions for complex tasks. We are gaining speed - our customers must feel understood and perfectly advised in all areas and at all times", says Melanie Sollinger, Head of Consulting & Services, NFON AG. Melanie Sollinger previously headed the Technical Consulting division.

Specialization in all areas

The extension of the services generates new jobs at the NFON AG in Germany. This means that the company is not only growing internationally, as recently with its entry into the Italian market with a branch in Milan. The company, which was founded in Munich in 2007 and went public on the Frankfurt Stock Exchange (Prime Standard) in May 2018, is growing continuously and follows a clear expansion strategy. As part of this strategy, NFON AG acquired Deutsche Telefon Standard AG, a specialist in cloud communications, in March 2019.

Press-Kit

Jan-Peter Koopmann, Chief Technology Officer, NFON AG, Melanie Sollinger, Head of Consulting & Services, NFON AG.

Investor Relations Contact

NFON AG
Sabina Prüser
Head of Investor Relations
+49 89 45300 134
sabina.prueser@nfon.com

Media Contact

NFON AG
Thorsten Wehner
Vice President Public Relations
+49 89 45300 121
thorsten.wehner@nfon.com

About NFON AG

Headquartered in Munich, NFON AG is the only pan-European cloud PBX provider – counting more than 30,000 companies across 14 European countries as customers. With Cloudya, NFON offers an easy-to-use, independent and reliable solution for advanced cloud business communications. Further premium and industry solutions complete the portfolio in the field of cloud communications. With our intuitive communications solutions, we enable European companies to improve their work a little, every single day. NFON is the new freedom in business communication. corporate.nfon.com/en/

Disclaimer

This announcement is not an offer of securities for sale in the United States of America. The securities of the Company have not been and will not be registered under the U.S. Securities Act of 1933, as amended (the "U.S. Securities Act") and may not be offered or sold in the United States of America absent registration or an exemption from registration under the U.S. Securities Act. No public offering of securities of the Company is being made in the United States of America and the information contained herein does not constitute an offering of securities for sale in the United States of America, Canada, Australia, Japan or any other jurisdiction in which such offering would be unlawful. This announcement is not for release, publication or distribution directly or indirectly in or into the United States of America, Australia, Canada, Japan or any other jurisdiction in which the distribution or release would be unlawful or to U.S. persons. In the United Kingdom, this information is directed at and/or for distribution only to (i) investment professionals falling within article 19(5) of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005, as amended (the "Order"), or (ii) high net worth companies falling within article 49(2)(a) to (d) of the Order (each such person hereinafter a "relevant person"). Any person who is not a relevant person should not act or rely on this information or any of its contents. This release is for informational purposes only and does not constitute an offer to sell or a solicitation of an offer to buy any securities of the Company. Group and its subsidiaries, including assessments, estimates and forecasts regarding the financial position, business strategy, plans and objectives of management and future operations of NFON and the NFON Group. Forward-looking statements are subject to known and unknown risks, uncertainties and other factors that may cause the results of operations, profitability, performance or results of NFON or the NFON Group to differ materially from those expressed or implied by such forward-looking statements.

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