NFON launches Contact Center Hub for SMEs at enterprise level

Enterprise for all

NFON, the leading European provider of voice-centric business communications from the cloud, today launches Contact Center Hub, a new advanced fully scalable omnichannel cloud contact centre suitable for businesses of all sizes, SME to Enterprise - based on the technology of NFON strategic partner Daktela. NFON’s Contact Center Hub connects all common communication channels in one place, allowing users to quickly access current customer history and provide seamless enhanced service.

State-of-the-art and simple

The key features of NFON Contact Center Hub are excellent customer contact with inbound intelligent voice telephony, outbound-dial campaigns and complete communication history - in addition, reporting and life tracking functions can be individualised. Stefan Walcz: "A true omnichannel experience is essential: We combine common communication channels such as phone, email, web chat, SMS, video, WhatsApp and teams in one seamless and cloud-based tool. With Contact Center Hub, users can operate all customer interactions in an easy to use integrated platform. One thing is of extraordinary importance: Contact Center Hub is a leading edge and easy to use solution, a superlative customer experience!" Thanks to the open REST API (Representational State Transfer - Application Programming Interface) with many pre-built integrations in numerous other popular systems, the ticketing tool for internal task tracking and advanced live chatbots and voicebots, companies can run effective CRM and optimise their business development.

Next level of the growth strategy

NFON is consistently implementing its growth strategy, which was sharpened at the beginning of 2021, with a focus on the expansion of Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS). "After the successful milestones in the past year 2021, such as the new partner programme Ngage, the launch of Cloudya Meet & Share, the massive intensification of CEE activities including the opening of the branch in Warsaw, as well as the strategic partnerships with Meetecho and Daktela, we are now reaching the next level in the implementation of the growth strategy with the launch of Contact Center Hub," says Klaus von Rottkay, Chief Executive Officer of NFON AG. NFON Contact Center Hub is available now.


NFON AG, headquartered in Munich, is the leading European provider of voice-centric business communications from the cloud. The listed company (Frankfurt Stock Exchange, Prime Standard) includes over 3,000 partners in 15 European countries, seven subsidiaries and counts 50,000 companies as its customers. With the core product Cloudya, the smart cloud communications platform, NFON offers simplified voice calling, easy video conferencing, and seamless integrations for CRM and collaboration tools for small and medium sized companies. The NFON portfolio consists of four segments: Business Communications with Cloudya, Customer Contact, Integration and Enablement. NFON guides companies into the future of business communication with intuitive communication solutions.

Stefan Walcz, Vice President Products, NFON AG, Klaus von Rottkay, Chief Executive Officer, NFON AG

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About Daktela

Daktela is a global provider of Contact Centre software and all-in-one solutions, enabling companies to have all their communications with customers in one place and create a unique customer experience. Headquartered in Prague, Czech Republic it operates throughout Europe, the Middle East and Asia Pacific. With over 900 corporate clients it has been one of the leading providers of this customer communications technology for over 16 years. The Daktela software is developed in-house and expertly supported by our team of specialists always in a local language and with individual care.

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