Sustainability.

We believe that long-term success comes with long-term responsibility. That’s why we’ve embedded sustainability into our strategy — with clear objectives, measurable actions, and a commitment to transparency. Guided by strong environmental, social, and governance principles, we’re working to create lasting value for our people, our partners, and the planet.

2024 Sustainability Statement 2024 Sustainability Factsheet

Sustainability is more than a guiding principle — it’s a fundamental part of our corporate strategy and long-term vision. Through our “NFON Next 2027” strategy, we embrace digitalisation as a force for good, driving sustainable and profitable growth while empowering people and businesses across Europe.

Learn about NFON Next 2027

Sustainability.

Innovation drives NFON’s approach to sustainability. Through our advanced cloud-based solutions and the thoughtful integration of AI, we reduce emissions and resource consumption across our entire value chain. By limiting the need for physical infrastructure and business travel, we help shape a greener, more efficient future while supporting our customers and partners on their own sustainability journeys.

Environmental Social Governance.

Environmental responsibility, social inclusion, and strong governance are fundamental to NFON’s values. We actively reduce emissions, foster a diverse and inclusive culture, and operate with transparency and integrity. Our ESG strategy is guided by internationally recognised principles, shaping our priorities and driving meaningful, long-term impact in everything we do.

Our milestones.

We’re making meaningful progress in integrating sustainability into our operations. We focus on delivering cloud-based, AI-enhanced communication solutions that support both profitable growth and environmental responsibility, helping reduce emissions while enabling digital transformation.

total carbon footprint in 2024 (tCO₂e)

employees covered by environmental & DEI policies

electricity use came from renewable sources in 2024

of our workforce identifies as female

2017

100% renewable energy used in our data centres.

2021

1^st public information about sustainability.

2023

CSRD compliance preparation.
Scored a D in the CDP disclosure.

2024

Development of decarbonisation strategy.
Committed to achieving ISO 50001 certification.
B rating in the SME category of the CDP.

From D to B in less than a year.

NFON has earned a B rating in the SME category of the Carbon Disclosure Project (CDP)—the highest score currently possible for companies of our size. This marks a notable improvement from a D rating in early 2024, highlighting meaningful progress in how we disclose and manage climate-related impacts.

Our targets.

At NFON, sustainability means shaping progress transparently, responsibly, and with lasting impact.

NFON’s ESG strategy is aligned with global standards such as the UN Sustainable Development Goals and the Paris Agreement, with a strong focus on climate action, employee well-being, responsible governance, and customer trust. Our climate strategy, guided by the Science Based Targets initiative (SBTi) criteria, is already driving emissions reductions, operational improvements, and a shift toward energy efficiency and renewable energy, even as formal validation is pending.

Environmental

Environmental policy.

A clear guideline for sustainable decision-making — embedded in NFON’s strategy, processes, and goals across daily operations.

Net zero target by 2050.

NFON is committed to reducing total greenhouse gas emissions by 90% by 2050, using 2022 as the baseline year.

Energy efficiency and certification.

NFON is implementing an ISO 50001-based energy management system to reduce energy use and environmental impact across data centres and offices.

Social

Diversity, Equity and Inclusion (DEI) policy.

We promote an inclusive, equitable workplace and support this commitment as a signatory of the “Charta der Vielfalt”.

Gender diversity.

We aim for women to represent at least one-third of the workforce by 2030—a target nearly met in 2024 with 33% already achieved.

Employee satisfaction.

We aim for 80% employee satisfaction by 2030 through regular feedback and a supportive work environment.

Learning and development.

NFON aims for all employees and managers to complete at least one annual training on leadership, diversity, or ESG by 2030.

Governance

Zero tolerance for corruption and misconduct.

NFON enforces strict anti-corruption standards, supported by a whistleblower system and guided by its Code of Ethics and Conduct.

Certified information security and privacy.

We're actively reducing and offsetting greenhouse gas emissions. By optimizing business travel and using rail for domestic trips, we minimize our carbon footprint.

Annual training on compliance and data protection.

By 2030, all employees will be required to complete at least one annual training focused on data protection, cybersecurity, and compliance.

Our commitment to SDGs.

The 17 Sustainable Development Goals (SDGs) are at the heart of the UN’s 2030 Agenda for a sustainable future. At NFON, we believe we can make a meaningful contribution, particularly to goals 5, 8, 9, 13, and 17.

5 Gender equality.

We see gender equality as fundamental to building an inclusive workplace and fostering diverse talent at NFON.

8 Decent work and economic growth.

We believe sustainable growth is key to driving innovation, creating quality jobs, and ensuring long-term resilience in the cloud communication sector.

9 Industry, innovation and infrastructure.

We see innovation in tech and telecom as a key driver of a low-carbon, efficient, and digitally connected future — enabling smarter, more sustainable communication solutions.

13 Climate action.

We recognise that the tech industry contributes 2–3% of global CO₂ emissions, making decarbonisation a critical priority on our path to a more sustainable future.

17 Partnerships for the goals.

We believe collaboration is essential to accelerating sustainable transformation and driving meaningful change in the cloud communications industry.

NFON's sustainability performance.

As part of our commitment to integrating sustainability and responsible practices into our operations, we are listed on the IntegrityNext platform. IntegrityNext is used by companies to provide transparent information on governance, sustainability, and social standards in the supply chain. Our company profile helps to meet these requirements and offers our partners insight into relevant information.

To NFON's profile

Shaping impact through corporate citizenship.

SOS Children's Villages Worldwide

We promote the education of disadvantaged groups not only through donations, but also by actively participating in joint projects with SOS Children's Villages worldwide. A special highlight: Our three-month NFON Step Challenge in 2025. With every step, our employees collected donations – and thus made an effective contribution to supporting disadvantaged young people in their education and life journey.

VIACERO Earth

We have partnered with VIACERO Earth to thoroughly calculate and assess our corporate carbon footprint, enabling us to understand our environmental impact better and identify targeted measures for reduction.

Yes, I'm currently in the lead. But actually, I just enjoy training – and if we can support our project with SOS Children's Villages Worldwide at the same time, that's the icing on the cake. My points come not only from walking, but also from cycling. Every day, I speed to the gym on my racing bike, and the faster I go, the more kilometers I rack up with every detour. My inner couch potato? It took flight long ago.

Dominik Halkenhäuser

Our #1 Runner

I have worked with SOS Children's Villages worldwide in the past, and it is always heartwarming to see how even small actions can make a difference in other people's lives. I think the NFON Step Challenge is a very creative and entertaining way to support the digitization project in India. Especially given the mostly monotonous and sedentary nature of everyday office life, this challenge is a great motivation to stay active and move more.

Patricia Auricht Barroso

It amazes me how every single step we take can create such a powerful impact! The NFON Step Challenge combines lots of fun with a great cause and motivates us all to be more conscious of our everyday exercise. With our sponsored digitalization project in India, we are not only creating new opportunities for young people, but also getting things moving within the company—a win-win situation for everyone!

Marla Hajnrih

I think the NFON Step Challenge is a great idea. Under the motto “Achieving great things together,” every kilometer I walk brings me closer to my personal goal and helps me give children in SOS Children's Villages a better future. The campaign has also been very well received by my colleagues, and we have already been able to launch several internal competitions. Here, commitment really does pay off in more ways than one!

Michael Schoner

I am very excited to participate in this step challenge with NFON: It is a great way to stay active while supporting a good cause. Exercise is an important part of my daily routine; it helps me stay motivated, clear my head, and manage stress. Knowing that every step also contributes to digital education in India through SOS Children's Villages worldwide makes it even more rewarding. I am proud to be running for a good cause!

Laura Dauvergne Canto

Downloads.

Environmental Policy

Diversity, Equity and Inclusion Policy

Energy Policy

2024 Sustainability Factsheet

All Sustainability Reports

Certificates, Guidelines and Principles

For us, them and the earth

Your sustainability contact at NFON.

Friederike Thyssen | LinkedIn
Vice President Investor Relations & Sustainability

NFON is actively addressing key challenges like climate change and resource conservation. We welcome questions — even the tough ones — and are committed to providing clear, transparent answers. If you have any enquiries or suggestions related to sustainability, we’re here to help!

Phone: +49 89 45300 449

E-Mail: sustainability-info@nfon.com
^{*Please understand that the sustainability team can only answer sustainability-related questions. Further contacts can be found under "Contact" in the navigation menu.}