Artificial Intelligence at NFON.

Artificial intelligence is redefining business communication through innovation. From smarter interactions to more agile decision-making, AI enhances how teams connect, collaborate, and deliver value, driving meaningful impact at every touchpoint.

AI journeyOur capacitiesOur outlook

Our artificial intelligence journey starts with you.

Technology is evolving fast, and with it, the way we communicate. We see AI as a tool to create smarter, more intuitive business communication, guided by purpose, not hype.

We integrate AI thoughtfully into our solutions to accelerate everyday tasks, support smarter decisions, and help teams focus on what matters most. Whether enhancing customer interactions or simplifying internal processes, our goal is to deliver real value through intelligent, user-friendly experiences.

This is just the beginning of our AI journey — and one we're shaping alongside our customers, every step of the way.

Laying the groundwork for AI innovation.

Our advancement into AI innovation was empowered with a bold and focused step: the acquisition of botario. Known for its advanced conversational AI technology, botario brought not only a powerful platform but also deep expertise in automation across voice and chat.

This strategic move has enabled us to fast-track the development of intelligent assistants like Nia, enrich our product ecosystem with AI capabilities, and help our customers and partners to take the next step into their digital journey. More than just an acquisition, it’s a mindset shift — one that positions NFON to deliver smarter, more intuitive business communication for the future.


Visit botario's website To press release

NFON AI competence center.

As an in-house hub for deep tech R&D, it takes a holistic approach by connecting technology, people, and processes to create real business value.

botario – An NFON Company.

Where conversational AI takes shape—powering smarter, faster, and more meaningful customer interactions.

Full-cycle innovation.

From idea and design to implementation and real-world usage — all under one NFON roof.

Scalable & customisable by design.

The solutions are built to flex — designed to scale across markets and tailored to diverse business needs.

Nia in action.

Nia answers and qualifies calls around the clock. It understands intent, supports multiple languages, and routes inquiries instantly, reducing workload and improving the customer experience from the first interaction.

Try it now!Learn about Nia

AI capabilities.

From automating customer interactions to streamlining internal processes, AI is becoming a natural part of how we work. Discover how NFON is putting AI to use—improving communication, simplifying workflows, and supporting teams across the business.

Speaks fluent customer. In any dialect.

Whether it’s „Ich brauche a Rechnung“ in Bavarian or „Isch han e Froog“ in Kölsch—the bot recognises regional dialects and responds naturally. With support for over 90 languages, multilingual capabilities, and real-time translation features, the bot enables smooth, localised conversations across global markets. For businesses, this means more inclusive customer experiences, faster resolution times, and scalable support without language barriers.

Transform conversations into clear, actionable tasks.

Tracking tasks after calls is often chaotic and time-consuming. This feature uses AI to highlight probable outcomes, next steps and decisions directly in the call summary. This saves valuable time, especially during regular meetings or when many topics need to be addressed at once. Tasks can be easily transferred to existing tools or processes and flexibly adapted.

Custom intelligence starts with your LLM.

Businesses can integrate Large Language Models (LLMs) to unlock deeper context and deliver more tailored conversations. By training AI on company-specific data—like knowledge bases, past interactions, or internal documentation—the system provides more accurate and relevant responses. This ensures greater control, improved data privacy, and AI that aligns closely with real business needs.

AI you can trust – Built for Europe, backed by experience.

AI-enhanced monitoring helps enterprises stay ahead of regulatory demands by continuously analysing communications for potential compliance risks. From MiFID II to GDPR, recorded calls and messages can be reviewed at scale, with built-in sentiment and risk detection highlighting interactions that may require attention. This enables faster response times, improved audit readiness, and greater confidence in managing sensitive conversations across the organisation.

Our AI outlook.

At NFON, AI is a strategic tool to improve how people communicate and work. Our focus is on real-world applications that reduce repetitive tasks, enhance customer experiences, and support teams across the business. With the AI Competence Center and technology like botario, we’re integrating intelligence into solutions like Nia, making communication more efficient, intuitive, and scalable. As part of "NFON Next 2027", we’re committed to building AI that’s transparent, modular, and designed to add value, while keeping people at the centre.

Learn more about NFON Next 2027

From buzzword to impactful business value.

AI is transforming business communication—from faster response times to smarter, more personalised interactions. In our latest blog, we explore key trends and what they mean for the future of workplace communication.

Explore the key trends in our latest blog.

AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence

How AI is Reshaping Business Communications — and What Leaders Really Think

Take your business to the next level with contact centre AI.

Rethink business communication - with you, for you.

Learn more