Full speed ahead with CEO Patrik Heider: NFON presents new management team

  • Markus Krammer appointed Chief Product Officer
  • Gernot Hofstetter appointed Chief Commercial Officer
  • Chief Sales Officer, Chief People & Culture Officer and Chief Technology Officer (on an interim basis) also appointed

Press Kit


New management team for profitable growth

Munich, 17 July 2023 – NFON, the leading European provider of integrated cloud business communications, is realigning its management level and expanding the C-level to include new areas of responsibility. The personnel realignment is aimed at continuously and sustainably developing NFON AG profitability with a view to the future. “In doing so, earnings must grow more strongly than revenue, with revenue growth at least equalling market growth. In order to be able to fully exploit the potential in the future and to live up to the role as an innovative pioneer of integrated cloud business communications in the European market, operational excellence is the essential basis,” said Patrik Heider, CEO of NFON AG.

More innovative into the future

Two additional key positions are being created as part of these measures in order to offer customers a first-class and innovative product portfolio: Effective immediately, Markus Krammer is responsible for product development as Chief Product Officer and Gernot Hofstetter is responsible for the newly created Commercial department as Chief Commercial Officer. Markus Krammer held the position of Vice President of Products from 2016 to 2020 and is responsible for the successful establishment and management of the branch office in Lisbon (Portugal). Under the new umbrella of the Commercial Department, Gernot Hofstetter will be responsible for Sales International, as well as Marketing, Revenue Operations, Consulting & Services and Sales Operations in the Group, and will form a strong international alliance with the country organisatons that report to him and remain with the branch in Austria as the Managing Director (since 2018). As of 1 September, Merano Mettbach, most recently Leader Partner Sales for Cisco Systems GmbH, will strengthen the senior management team of NFON AG as Chief Sales Officer (Germany). The executive search for the open position of Chief Technology Officer is in full swing – Deniz Beskök, (so far Vice President Engineering & Agile), is taking over on an interim basis. With a view to the company culture and recruitment, Heinke Bock (previously Vice President Human Resources) is now responsible for the newly created position of Chief People & Culture Officer.

Clear mission: sustainable profitability

“Full speed ahead: with the expanded and new management team, we can now meet the needs of our customers more efficiently with a corrected structure and better meet our high standards for customer centricity,” said Patrik Heider. “With a clear focus, quick decisions and a new process landscape, we will achieve sustainable profitability thanks to this defined operational excellence!”


Press Kit

Patrik Heider, Chief Executive Officer, Markus Krammer, Chief Product Officer and Gernot Hofstetter, Chief Commercial Officer (all NFON AG)

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