— it’s a fundamental part of our corporate strategy and long-term vision. Through our “NFON Next 2027” strategy, we embrace digitalisation as a force for good, driving sustainable and profitable growth while empowering people and businesses across Europe.
Innovation drives NFON’s approach to sustainability. Through our advanced cloud-based solutions and the thoughtful integration of AI, we reduce emissions and resource consumption across our entire value chain. By limiting the need for physical infrastructure and business travel, we help shape a greener, more efficient future while supporting our customers and partners on their own sustainability journeys.
Environmental responsibility, social inclusion, and strong governance are fundamental to NFON’s values. We actively reduce emissions, foster a diverse and inclusive culture, and operate with transparency and integrity. Our ESG strategy is guided by internationally recognised principles, shaping our priorities and driving meaningful, long-term impact in everything we do.
We’re making meaningful progress in integrating sustainability into our operations. We focus on delivering cloud-based, AI-enhanced communication solutions that support both profitable growth and environmental responsibility, helping reduce emissions while enabling digital transformation.
total carbon footprint in 2024 (tCO₂e)
employees covered by environmental & DEI policies
electricity use came from renewable sources in 2024
of our workforce identifies as female
1st public information about sustainability
CSRD compliance preparation
Scored a D in the CDP disclosure
Development of decarbonisation strategy
Committed to achieving ISO 50001 certification
B rating in the SME category of the CDP
Official participation in the United Nations Global Compact
Successful completion of ISO 50001 external audit and certification
Receipt of the ESG Transparency Award with Excellence rating and recognition as a Leading Company
CDP B score successfully maintained
Following a B score in 2024, NFON has maintained its B rating with the Carbon Disclosure Project (CDP) for 2025. This underlines our continuous focus on climate transparency and highlights environmental management as a core business practice.
As an official Participant of the UN Global Compact, we align our operations with ten universal principles covering human rights, labor, environment, and anti-corruption—reinforcing our commitment to a responsible, sustainable, and inclusive global economy.
NFON’s ESG strategy is aligned with global standards such as the UN Sustainable Development Goals and the Paris Agreement, with a strong focus on climate action, employee well-being, responsible governance, and customer trust.
Our climate strategy, guided by the Science Based Targets initiative (SBTi) criteria, is already driving emissions reductions, operational improvements, and a shift toward energy efficiency and renewable energy, even as formal validation is pending.
A clear guideline for sustainable decision-making — embedded in NFON’s strategy, processes, and goals across daily operations.
NFON is committed to reducing total greenhouse gas emissions by 90% by 2050, using 2022 as the baseline year.
NFON is implementing an ISO 50001-based energy management system to reduce energy use and environmental impact across data centres and offices.
We promote an inclusive, equitable workplace and support this commitment as a signatory of the “Charta der Vielfalt”.
We aim for women to represent at least one-third of the workforce by 2030—a target nearly met in 2024 with 33% already achieved.
We aim for 80% employee satisfaction by 2030 through regular feedback and a supportive work environment.
NFON aims for all employees and managers to complete at least one annual training on leadership, diversity, or ESG by 2030.
NFON enforces strict anti-corruption standards, supported by a whistleblower system and guided by its Code of Ethics and Conduct.
We ensure robust information security and data protection through certified management systems, regular audits, and GDPR-compliant processes.
By 2030, all employees will be required to complete at least one annual training focused on data protection, cybersecurity, and compliance.
Friederike Thyssen | LinkedIn
Vice President Corporate Affairs & Investor Relations
NFON is actively addressing key challenges like climate change and resource conservation. We welcome questions — even the tough ones — and are committed to providing clear, transparent answers. If you have any enquiries or suggestions related to sustainability, we’re here to help!
Phone: +49 89 45300 449
E-Mail: sustainability-info@nfon.com
*Please understand that the sustainability team can only answer sustainability-related questions. Further contacts can be found under "Contact" in the navigation menu.
Corporate Affairs & Investor Relations Manager
Junior Sustainability & Investor Relations Manager
