Sustainability.

We believe that long-term success comes with long-term responsibility. That’s why we’ve embedded sustainability into our strategy — with clear objectives, measurable actions, and a commitment to transparency. Guided by strong environmental, social, and governance principles, we’re working to create lasting value for our people, our partners, and the planet.

2024 Sustainability Statement2024 Sustainability Factsheet

Sustainability is more than a guiding principle — it’s a fundamental part of our corporate strategy and long-term vision. Through our “NFON next 2027” strategy, we embrace digitalisation as a force for good, driving sustainable and profitable growth while empowering people and businesses across Europe.

Learn about NFON next 2027

Sustainability.

Innovation drives NFON’s approach to sustainability. Through our advanced cloud-based solutions and the thoughtful integration of AI, we reduce emissions and resource consumption across our entire value chain. By limiting the need for physical infrastructure and business travel, we help shape a greener, more efficient future while supporting our customers and partners on their own sustainability journeys.

Environmental Social Governance.

Environmental responsibility, social inclusion, and strong governance are fundamental to NFON’s values. We actively reduce emissions, foster a diverse and inclusive culture, and operate with transparency and integrity. Our ESG strategy is guided by internationally recognised principles, shaping our priorities and driving meaningful, long-term impact in everything we do.

Our milestones.

We’re making meaningful progress in integrating sustainability into our operations. We focus on delivering cloud-based, AI-enhanced communication solutions that support both profitable growth and environmental responsibility, helping reduce emissions while enabling digital transformation.


0

total carbon footprint in 2024 (tCO₂e)

0

employees covered by environmental & DEI policies

0

electricity use came from renewable sources in 2024

0

of our workforce identifies as female

2017

  • 100% renewable energy used in our data centres.

2021

  • 1st public information about sustainability.

2023

  • CSRD compliance preparation.
  • Scored a D in the CDP disclosure.

2024

  • Development of decarbonisation strategy.
  • Committed to achieving ISO 50001 certification.
  • B rating in the SME category of the CDP.

From D to B in less than a year.

NFON has earned a B rating in the SME category of the Carbon Disclosure Project (CDP)—the highest score currently possible for companies of our size. This marks a notable improvement from a D rating in early 2024, highlighting meaningful progress in how we disclose and manage climate-related impacts.

Our targets.

At NFON, sustainability means shaping progress transparently, responsibly, and with lasting impact.


NFON’s ESG strategy is aligned with global standards such as the UN Sustainable Development Goals and the Paris Agreement, with a strong focus on climate action, employee well-being, responsible governance, and customer trust. Our climate strategy, guided by the Science Based Targets initiative (SBTi) criteria, is already driving emissions reductions, operational improvements, and a shift toward energy efficiency and renewable energy, even as formal validation is pending.


Environmental policy.

A clear guideline for sustainable decision-making — embedded in NFON’s strategy, processes, and goals across daily operations.

Net zero target by 2050.

NFON is committed to reducing total greenhouse gas emissions by 90% by 2050, using 2022 as the baseline year.

Energy efficiency and certification.

NFON is implementing an ISO 50001-based energy management system to reduce energy use and environmental impact across data centres and offices.

Diversity, Equity and Inclusion (DEI) policy.

We promote an inclusive, equitable workplace and support this commitment as a signatory of the “Charta der Vielfalt”.

Gender diversity.

We aim for women to represent at least one-third of the workforce by 2030—a target nearly met in 2024 with 33% already achieved.

Employee satisfaction.

We aim for 80% employee satisfaction by 2030 through regular feedback and a supportive work environment.

Learning and development.

NFON aims for all employees and managers to complete at least one annual training on leadership, diversity, or ESG by 2030.

Zero tolerance for corruption and misconduct.

NFON enforces strict anti-corruption standards, supported by a whistleblower system and guided by its Code of Ethics and Conduct.

Certified information security and privacy.

We're actively reducing and offsetting greenhouse gas emissions. By optimizing business travel and using rail for domestic trips, we minimize our carbon footprint.

Annual training on compliance and data protection.

By 2030, all employees will be required to complete at least one annual training focused on data protection, cybersecurity, and compliance.

Our commitment to SDGs.

The 17 Sustainable Development Goals (SDGs) are at the heart of the UN’s 2030 Agenda for a sustainable future. At NFON, we believe we can make a meaningful contribution, particularly to goals 5, 8, 9, 13, and 17.

5 Gender equality.


We see gender equality as fundamental to building an inclusive workplace and fostering diverse talent at NFON.

8 Decent work and economic growth.


We believe sustainable growth is key to driving innovation, creating quality jobs, and ensuring long-term resilience in the cloud communication sector.

9 Industry, innovation and infrastructure.


We see innovation in tech and telecom as a key driver of a low-carbon, efficient, and digitally connected future — enabling smarter, more sustainable communication solutions.

13 Climate action.


We recognise that the tech industry contributes 2–3% of global CO₂ emissions, making decarbonisation a critical priority on our path to a more sustainable future.

17 Partnerships for the goals.


We believe collaboration is essential to accelerating sustainable transformation and driving meaningful change in the cloud communications industry.

NFON's sustainability performance.

As part of our commitment to integrating sustainability and responsible practices into our operations, we are listed on the IntegrityNext platform. IntegrityNext is used by companies to provide transparent information on governance, sustainability, and social standards in the supply chain. Our company profile helps to meet these requirements and offers our partners insight into relevant information.

To NFON's profile

Shaping impact through corporate citizenship.

SOS-Children's Villages

We promote the digitisation and education of vulnerable groups not only in the form of donations, but also actively in our joint project with Rafiki.

VIACERO Earth

We have partnered with VIACERO Earth to thoroughly calculate and assess our corporate carbon footprint, enabling us to understand our environmental impact better and identify targeted measures for reduction.

For we, them and the earth

Your sustainability contact at NFON.

NFON is actively addressing key challenges like climate change and resource conservation. We welcome questions — even the tough ones — and are committed to providing clear, transparent answers. If you have any enquiries or suggestions related to sustainability, we’re here to help!


Friederike Thyssen

Vice President Investor Relations & Sustainability


Phone: +49 89 45300 449

E-Mail: sustainability-info@nfon.com


*Please understand that the sustainability team can only answer sustainability-related questions. Further contacts can be found under "Contact" in the navigation menu.

Sustainability fuels innovation at NFON — driving long-term value for our customers, communities, and the future.

Learn more